SECRETARY OF SUPREME COURT: RESTORE PUBLIC TRUST

Bandung – Public Relation: Nowadays several of achievements achieved by Indonesia’ Court are quite satisfied. The next important duty of Court is restore public trust in judiciary. Because of it, various achievements must be oriented to give excellent service to people, especially for justice seeker.

The statement above stated by Secretary of Supreme Court A.S. Pudjoharsoyo, SH., M.Hum., when he was guiding the leaders of Four Judiciary under Supreme Court in High Court of West Java on Thursday, January 3, 2019. This occasion also attended by Chief of Bandung High Court, Chief of Religious High Court of West Java, and The Hon. Judge Abdul Manaf, SH., MH.

According to Pudjoharsoyo, public trust is the most important for Institution, so that there is no people will regret upon court.

Two Strategies to Achieve Public Trust

Pudjoharsoyo said that to achieve public trust need at least two main strategies, they were: enhancing the service quality and changing mindset of judiciary apparatus.

Various breakthrough by Supreme Court and four judiciary under Supreme Court, such as Quality Accreditation which achieved by almost of all unit working in all Court in whole of Indonesia, developing of One Stop Service (PTSP), electronic court, must be orientated as real action to improve the quality of service, not to achieve the certification or recognition only.

“The question is will we stop when we had achieved the A-Excellent certification accreditation?” asked Pudjoharsoyo.

“When we had achieved seven bureaucracy reformation with WBK (Corruption-free-zones) predicate, will the seven working unit stop the action? Then the other working unit who won’t achieve it will stop to get it?” Said Pudjoharsoyo.

According to Pudjoharsoyo, breakthroughs innovated by Supreme Court is a facility to give the excellent service to public. ‘”The purpose of Bureaucracy reformation is giving the excellent service to public.” Pudjoharsoyo implied.

He is also reminding the result of survey that detailed in International Framework for Court Excellence document. “Consistent research showed that their perception who use the court service influenced by how they are treated by apparatus court and was the process seems to be fair?, rather than how good or not the decision was.” Stated Pudjoharsoyo.

Based on that statement, said Pudjoharsoyo, so the action must be applied by court apparatus is how the way to show that the process to get the final result or justice can be done transparently, so the process is a fair process.

The exception is improving service quality, another strategy to get public trust is mindset changing of court apparatus to be better. The way is marinating the meaning of various breakthrough that improved by institution.

“If we did not interpenetrated that meaning in our heart, this all will meant nothing and we will not achieve the noble judiciary in 2035.” Said Pudjoharsoyo. Furthermore, the changing of mindset, according to Pudjoharsoyo is important in welcoming the noble Indonesia’ Court. (Public Relation/Mohammad Noor/RS/Azh)